PRITIKA CHOWDHRY
OBJECTIVE
EDUCATION
SUMMARY
Looking for a Process Architect or Solution Architect position on projects of significant complexity, size,
and length, in a multi-faceted role that is critical to the success of the project.
M.S., Software Systems, BITS-Pilani, India
M.B.A., Information Technology Management, All India Management Association, India
Bachelor of Arts, Andhra University, India
17+ years of Information Technology industry experience as an Architect, Project
Manager/Lead, Business Process Analyst, and Business Analyst
Very effective in functioning as the liaison between business and technical, and building
bridges between stakeholders from various areas of the organization
Experienced in creating strategic technology roadmaps for the short and long term tailored to
particular organizational needs and based on rigorous technical research
Proven expertise in eliciting business requirements in the registers of business, process,
systems, and data. Fluent in modeling notations such as UML, BPMN, ERD, etc
Effectively using the business requirements to drive out architectural solutions and technical
designs, leveraging industry-proven architecture and design patterns
A solid grounding in BPM and TQM philosophies for organizational transformation
Ability to abstract technical solutions and creating a conceptual model with the ability to drill
down in the details and create the related physical models
Ability to envision architecture, think strategically, and communicate how disparate system
parts fit together - "connect the dots," so to speak
Facilitation skills for conducting JAD sessions and presentation/communication skills
Project management experience in various methodologies - agile, lean, and iterative
Ability to roll up my sleeves and dive into tactical tasks
CERTIFICATIONS
TOOLS AND
METHODOLOGIES
PROFESSIONAL
AND BUSINESS
EXPERIENCE
IBM Certified Associate BPM Analyst - Blueworks Live, WebSphere Lombardi Edition V7.1, IBM
Certified Associate BPM Developer - WebSphere Lombardi Edition V7.1
J2EE Certified Developer, QAI Certified Quality Analyst
IBM Blueworks Live, MS Project, IBM Rational Rose, ERwin, Visio, MS Office
Agile development, OOAD/UML, RUP, Architectural Styles & Design Patterns, SOA, EJB
BPM, TQM, ISO 9001, and SEI CMM standards
US Bank (August 2012 – Present)
Business Technology Consultant
Industry: Finance
As a BPM Analyst in the Wealth Management Technical Services department, working on multiple
process improvement and automation initiatives.
The Willow Group (May 2011 – June 2012)
BPM Consultant, Solution Architect
Industry: Finance
As a BPM Consultant and Solution Architect, provided services to the following clients:
Client: Securian Financial Services (Apr 2012 – Jun 2012)
As Senior Business Process Analyst, have been a key contributor in business analysis,
solutions architecture, and development of custom process application that automates one
of their insurance products.
Led facilitation sessions for discovery and mapping of current state (As-Is) and
architecting future state (To-Be) processes
Worked with the Solutions Architect to design appropriate strategies and roadmap
for designing the new application, and integrate with existing legacy systems in
Email: pritikachowdhry@gmail.com
Cell: 608-239-1306
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PRITIKA CHOWDHRY
PROFESSIONAL
AND BUSINESS
EXPERIENCE
(continued)
order to leverage existing technology in the future
Worked with the Solutions Architect to design and maintain the business data
object model for the new application
Worked with in-house Business Analysts and consultants to crystallize and
document business requirements as user stories
Kept the As-Is and To-Be process diagrams updated and in sync across various
iterations in IBM Blueworks Live
Worked with in-house Business Analysts and Solutions Architect to create an agile
testing strategy for the various development iterations
Liaison with in-house programmers to develop and test integration services,
reports, and user interfaces for the new application
Client: U.S. Bank (Mar 2012 - Apr 2012)
As Senior Business Analyst, helped conclude the pre-discovery phase of a large business
process automation initiative in the Brokerage and Wealth Management department.
Facilitated in discovery sessions with SMEs and technical staff to gather high-level
requirements and features
Supported the bank’s in-house Business Analysts in documenting requirements
coming out of the discovery sessions, and collating priority rankings for the same
Helped in automating a competitor survey that gathered comprehensive feedback
about the financial products and services being offered by the bank’s competitors
Helped facilitate survey sessions with the bank’s internal customers and collate
the survey findings
Client: Greater Cedar Rapids Community Foundation (May 2011 - Feb 2012)
As lead Business Process Analyst, led an organization-wide process improvement initiative
and implementation of an enterprise-wide process management software.
Led facilitation sessions for discovery and mapping of current state (As-Is) and
architecting future state (To-Be) processes
Presented a cohesive set of recommendations and steps for implementing
improved future state processes, restructuring key roles, and reducing
inefficiencies in the organization
Consulted on project management tasks, and created a roadmap for laying out
interim deliverables to migrate from three separate legacy systems to go live with
the new enterprise process management software
Actively assisted with vendor management, created documentation of outstanding
issues, feature requests, and training
Mentored a junior Business Process Analyst on the project
Led an on-site comprehensive process validation workshop which involved
reviewing the future state processes ensuring they align well with the new
enterprise process management implementation, and re-architecting future state
processes as needed
Macalester College (Sep 2009 – May 2011)
Visiting Assistant Professor, Art department
Industry: Education
As a faculty member at Macalester College, taught Fiber and Material Studies.
Restructured syllabi and updated pedagogy to integrate technology in the classroom
Made lecture notes and handouts available online on the in-house educational portal website
Advocated for and secured funding to acquire new equipment which introduced digital
techniques in designing, printing, and sewing modules
Became adept at building knowledge bridges between diverse populations
Participated in redesigning the Art department website
Email: pritikachowdhry@gmail.com
Cell: 608-239-1306
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PRITIKA CHOWDHRY
PROFESSIONAL
AND BUSINESS
EXPERIENCE
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University of Wisconsin - Madison (Sep 2006 – Aug 2009)
IT liaison, Art department
Industry: Education
As an IT liaison at UW-Madison, worked on the redesign of the Art department website.
Elicited requirements from faculty and staff, communicating to the development staff
Was the single point of contact for communicating changing requirements to technical team,
and reviewing iterative builds with business
Assisted with testing and deployment of the new website
Maintained the website with regard to permissions and content, and eventually transitioned it
to a full-time staff
Provided technical support and technology training to Art department faculty and staff
Great Lakes Higher Education Corporation (Jan 2005 – Aug 2006)
Senior Systems Analyst
Industry: Education, Financial Services
As Senior Systems Analyst at GLHEC, worked on the corporation’s web portal for creating and
enhancing educational loans and borrower products.
Elicited and documented user requirements from SMEs, converted them into Functional
Requirements specs
Served as IT liaison between business and the technical team
Created and tracked project schedules
Prepared System and User Acceptance Test Plans
Successfully led a QA initiative which resulted in the retroactive creation of regression test
plans and automated testing strategies for all the team’s products
Primarily utilized Java and J2EE technologies
Famous Footwear (Nov 2001 – Dec 2004)
IT Strategist
Industry: Retail
As IT Strategist at Famous Footwear, developed and implemented a roadmap for a comprehensive
technology revamp in the organization.
Led initiative to upgrade the company’s development and production environment
Worked on integration strategies with Brown Shoe for the companies’ merger plans.
Researched emerging toolsets and technologies and made recommendations to upper
management and middle management
Project managed and implemented the technology upgrades
Organized training workshops for development and support staff
Served as the primary Websphere administrator, providing 24x7support for the development
and production servers
Gathered requirements and created the design for an in-house Merchandising and Allocation
project, and a Customer Relationship Management application.
Teamsoft Inc (Mar 2000 – Oct 2001)
Senior Consultant
Industry: Food, Insurance, and Utility
As Senior Consultant at Teamsoft, provided services to the following clients:
Client: Kraft Foods (Jul 2001 – Oct 2001)
Consulted on a warehouse management system targeted at internal customers in a realworld
e-commerce scenario.
Worked with SMEs to elicit and document user requirements
Contributed to drive out the architecture and technical design of the application,
and provided technology recommendations
Developed test plans, coordinated schedules with users and development teams
Email: pritikachowdhry@gmail.com
Cell: 608-239-1306
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PRITIKA CHOWDHRY
PROFESSIONAL
AND BUSINESS
EXPERIENCE
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Client: American Family Insurance Corp. (Oct 2000 – Mar 2001)
Consulted on a web-based quoting engine for automobiles to be targeted at internet
customers as the architect and technical lead.
Contributed to the architecting and design of the application, and made technology
recommendations
Elicited requirements from Auto insurance agents, converting them into use cases
and UML diagrams for the development team, architecting and designing the
application
Used business requirements to drive out technology recommendations
Mentored members of the team
Created functional and user acceptance test plans and deployment plans
Consulted on creating a prototype of an e-commerce store containing Orders,
Customers, a Shopping Cart, Products, Login & Authentication, Bank Accounts
and ATMs for the payment mechanism
Client: Alliant Energy (Mar 2000 - Aug 2000)
Consulted on a web-based customer service application that supported over 400 customer
service representatives in three states for providing online and over-the-phone customer
service to their customers.
Participated in architecting the application, using Object Oriented techniques UML,
and design patterns
Converted user requirements in functional requirements document
Worked with an Accessibility expert to design appropriate user interfaces
Managed the design and development of assigned modules
Software Services International – New York, New Delhi (Dec 1997- Mar 2000)
Technical Lead/ Project Lead
Industry: Software, Government, Banking
As Technical / Project Lead at SSI, provided the following services:
Product: Contact Management System (Dec 1999 - Feb 2000)
Managed a team of five for a web-based product created for the marketing department to
automate managing client contacts of the organization. Designed and developed various
modules of this application
Concept-proofed the technology
Created the detailed design of the various modules using Rational Rose, and the
functional test plan and deployment plan for the application
Client: New York City Housing Authority (Oct 1999 - Feb 2000)
Consulted as Project Project Liasion for NYCHA with nine legacy systems, which needed to
be upgraded to a Y2K compliant, integrated client-server application.
Managed the client in New York and a team of six developers in New Delhi
Elicited user requirements from SMEs
Created and managed the project schedule, allocated resources and tasks
Conducted the analysis and design using OO techniques and UML
Client: Department of Health and Family Services (Jun 1999 - Oct 1999)
Consulted as Project Leader at DHFS, managed a team of eight to develop a Client-Server
application to automate the licensing and certification of Emergency Medical Technicians,
First Responders, and Ambulance Service Providers for the State.
Worked with SMEs to create user and system requirements specifications
Created and managed the project schedule, allocated resources and tasks
Created the technical design using UML and Rational Suite Enterprise
Email: pritikachowdhry@gmail.com
Cell: 608-239-1306
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PRITIKA CHOWDHRY
PROFESSIONAL
AND BUSINESS
EXPERIENCE
(continued)
Product: Enterprise-wide MIS (Jan 1999 - May 1999)
As Project Leader for an enterprise-wide MIS, automated and integrated various functional
areas of the organization, and created interfaces to share data.
Managed a team of twelve developers, the task allocation, resource scheduling,
and control
Did the complete OO analysis and design of all the modules of this product using
UML in Rational Rose
Developed core modules, made system test plan and deployment plan
Product: Fraud Prevention and Investigation (Aug 98 - Dec 98)
As a Programmer / Analyst on a banking product focused on managing fraud investigations
and collecting data which would enable prevention.
Analyzed, designed and implemented the Expenses module, the Case Amount
Ledger module, the Suspect Identification module, the Suspect Aliases module
and Bank Identification modules
Product: Chief Knowledge Office (Dec 1997 - Jul 1998)
Worked as a Programmer / Analyst on a process development and repository application.
This tool captured the practices of groups to discern the underlying process, and refine that
process over a period of time by storing metrics and reusing it in a process repository thus
building a process knowledge base over time.
Analyzed, designed and implemented the COM server for the application, the Role
Names module and the Designations module
Quality Assurance Institute, India (Oct 1996 - Oct 1997)
Quality Consultant
Industry: Software, Manufacturing, Exports
Client: Oracle India Development Center, Bangalore (Oct 1996 - Oct 1997)
As a Certified Quality Analyst, at Oracle India Development Center, prepared the client for
ISO 9001 certification.
Oracle IDC successfully achieved ISO certification
Led four out of a total of eleven project teams, as “process mentor”, for the
development and deployment of ISO 9001 processes
Conducted various training workshops on best practices in software engineering
processes and improving processes
Managed organizational change and QA auditing strategies
Software Technology Group Pvt. Ltd. , India (Jan 1996 – Sep 1996)
As Programmer/Analyst at STG, developed an enterprise-wide product for automating all the
functional areas such as Sales & Distribution, Marketing, Purchasing, Accounts & Finance, Inventory,
Manufacturing etc. of a manufacturing company, Secure Meters Ltd.
Translated the user requirements into a detailed design specifications and made a
functioning prototype
Did requirements gathering for the Sales & Distribution and Production modules
Safetag International Pvt. Ltd. , India (Jun 1995 - Jun 1996)
For an import /export company, as a Programmer/Analyst, developed a Merchandising MIS for a
merchant export house, that automated Purchasing and Sourcing, and Export.
Helped design data storage for vendors and products that each vendor was merchandising
such as, costs per shipment, dates, quantities, QA reports, etc.
Designed a CRM for existing and potential customers of the organization.
Facilitated requirements gathering, implementation, deployment and user training.
Email: pritikachowdhry@gmail.com
Cell: 608-239-1306
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